How do I change the email address on my account?
🚨 Your email address is very important information 🚨
Your account email address is vital information. It serves as your login ID on the www.imparato.io website and in the app.
As such, we must always be able to contact you via this address, and it is your responsibility to provide us with a valid email address throughout your experience with Imparato.
If you made a mistake when creating your Imparato account.
If you haven't started uploading a text to your workspace yet, it will be easier for you to create a new account with your corrected email address. Log out and then create a new account.
In the event that you already have one or more texts in your workspace and notice that your account email address is incorrect—since you won't have been able to confirm the address—you will need to open a support ticket so we can help you resolve the issue.
If your email address is no longer valid
Update your email address.
- Log in to your current account on the Imparato website. Click on your avatar at the top right to access your account settings.
- Edit your email address
- Confirm the change by clicking Save changes
If the Save changes button is grayed out, it may mean that your new address is invalid (missing an @ or . for example)
If you run into any issues, open a ticket with Imparato support.
🚨 After changing your email, make sure to use the new address when you log back into the site or the app.
🚨 your email address is very important information 🚨
Your account email address is vital information. It serves as your ID on the www.imparato.io website and in the app.
Also, we must always be able to contact you via this address, and it is your responsibility to provide us with a valid email address throughout your experience with the Imparato service.
If you made a mistake when creating your Imparato account.
If you haven't started uploading a text to your space yet, it will be easier for you to just create a new account with your corrected email address. Log out and then create a new account.
In the event that you already have one or more texts in your space and you notice that your account email address is incorrect, since you won't have been able to confirm this address, you'll need to open a support ticket by completing this form, which will help you resolve the problem.
If your email address is no longer valid
Update your email address
- Go back to the home screen by tapping the My texts tab at the bottom left
- Then tap your profile picture at the top right, then Settings
- Enter your new email address, then tap Validate
If you have any problems, please contact support using this form.