I'm being asked to pay even though I've already purchased my Solo

You’ve already purchased a Solo for your script, but when you start a rehearsal session, Imparato asks you to pay again.
Here are the possible causes and their solutions:

• You might have multiple instances of the same script in your troupe, and you’re starting a rehearsal session on an instance that doesn't have the Solo.
  Solution: Locate the version of the script that has the Solo and make sure you start the rehearsal session on that one.

• You (or a troupe admin) may have deleted the script that had the Solo.
  Solution: The Solo was deleted along with the script. Contact support to see if they can help.

• You recently made changes to your script that deactivated your Solo.
  This can happen if you modify more than 10% of the text more than 6 months after purchasing the Solo.
  Solution: You’ll need to purchase a new Solo for the current version of your script.

• Though rare, it’s also possible you bought a Solo with one Imparato account but are now logged in with a different account.
  Solution: Make sure you’re logged in with the same Imparato account you used to purchase the Solo.