I'm being asked to pay even though I've already purchased my Solo

You’ve already purchased a Solo for your script, but when you start a rehearsal session, Imparato asks you to pay again.
Here are the possible causes and their solutions:

You might have multiple instances of the same script in your troupe, and you’re starting a rehearsal session on an instance that doesn't have the Solo.
Solution: Locate the version of the script that has the Solo and make sure you start the rehearsal session on that one.

You (or a troupe admin) may have deleted the script that had the Solo.
Solution: The Solo was deleted along with the script. Contact support to see if they can help.

You recently made changes to your script that deactivated your Solo.
This can happen if you modify more than 10% of the text more than 6 months after purchasing the Solo.
Solution: You’ll need to purchase a new Solo for the current version of your script.

Though rare, it’s also possible you bought a Solo with one Imparato account but are now logged in with a different account.
Solution: Make sure you’re logged in with the same Imparato account you used to purchase the Solo.